Ticket Management
Software

Get quick access to client history from a single, reliable ticket management system. Automate workflows to accelerate response and reduce resolution time.

Employee Management

Deliver Better Support
with Renown CRM

You can provide a superior helpdesk experience to your customers by resolving tickets quickly. Renown’s free ticket management system is simple to use but acts as a reliable source of information, connecting the customer support team with clients’ history just when they need it. With this platform, you can track issues and identify solutions while maintaining clear communication with the customer. When you have every customer request and history in one place, you can never miss a ticket or a resolve request.

Centralised customer support ticket tracking

Clear visibility into ticket status

Structured workflows for faster resolution

Consistent communication across support teams

Built for Better Tracking
& Accountability

Our ticket software brings automation to the workflow. Also, with logged timestamps and assigned agents, ticket tracking becomes more simple. Build full accountability throughout the resolution process.

Ticket Creation

Prompt capture of customer requests from multiple channels and organise them based on priority - within a single ticket management system.

Ticket Assignment

Each ticket raised comes with a timespan and an assigned executive suitable for the particular issue. This ensures faster response and accountability.

Status Management

Our customer ticket management system updates you with ticket progress and current status. This provides complete visibility across support workflows.

Priority Management

Setting priority status for tickets based on their urgency is a powerful feature of Renown’s support management system. You can resolve urgent issues without delays.

Communication & Updates

Through our CRM platform, you can easily communicate with customers, timely updating them about the status of their issues using structured responses.

Activity Tracking

You can access reports and monitor performance, including response times and ticket resolve accuracy. These data will help you to improve your overall support efficiency.

Increase Your CSAT Score in Four Simple Steps

Let’s improve your customer satisfaction score together. With Renown CRM, your helpdesk/support team gets a structured, automated process to manage more tickets and resolve issues faster.

01
Create Ticket

Capture customer issues and convert them into structured tickets within the system.

02
Assign to Team

Assign tickets to relevant team members based on expertise and availability.

03
Track & Resolve

Monitor ticket status and updates to ensure timely resolution of every request.

04
Close & Analyze

Resolve issues and close tickets while maintaining records for future reference.

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EMPLOYEE UI