Renown Alfa Technologies Pvt. Ltd.
This Refund Policy explains the circumstances under which payments made for RenownCRM and related CRM/HRMS software services may be eligible for a refund.
RenownCRM is a digital software service. Customers receive access to the Platform electronically after registration, subscription, or successful payment, as applicable.
Subscription fees are charged according to the plan and billing period selected by the customer. The applicable price will be displayed before the payment is completed.
Refund requests may be considered on a case-by-case basis depending on the circumstances, payment status, subscription plan, and applicable laws.
A refund is not automatically provided merely because a customer has cancelled a subscription or has not used the Service during the remaining subscription period.
If a customer is charged more than once for the same subscription due to a duplicate transaction, the duplicate amount may be reviewed and refunded after verification.
If you believe you have been charged incorrectly, please contact our support team with the relevant payment or transaction details. We will review the matter and take appropriate action where applicable.
Unless otherwise required by applicable law or expressly agreed by us, refunds may not be available for:
Approved refunds will normally be processed through the original payment method, subject to payment gateway and banking procedures. The time required for the refund to appear in the customer's account may vary depending on the payment provider or financial institution.
Any applicable taxes, payment processing charges, or other transaction-related amounts may be treated in accordance with applicable laws and the terms of the relevant payment provider.
We may, at our discretion, provide an exception or goodwill refund in certain circumstances. Such an exception does not create an obligation to provide the same refund in future cases.
To request a refund or report a billing issue, please contact:
