Renown Alfa Technologies Pvt. Ltd.
This Cancellation & Subscription Policy explains the terms applicable to subscriptions, renewals, cancellations, and termination of services provided by Renown Alfa Technologies Pvt. Ltd. through RenownCRM and related CRM, HRMS, payroll, and business management services ("Service").
RenownCRM may offer monthly, annual, or other subscription plans. Each plan may have different features, user limits, pricing, usage limits, and billing periods. The applicable details will be displayed to the customer before completing the subscription.
Where payment is required, the subscription will generally be activated after successful payment confirmation. Access to the Service will depend on the selected plan and the status of the customer's account.
Depending on the selected plan and payment arrangement, subscriptions may automatically renew at the end of the applicable billing period.
Customers are responsible for reviewing their subscription and cancelling renewal before the next billing date if they do not wish to continue using the paid Service.
Customers may request cancellation of their subscription through the available account settings or by contacting our support team.
Cancellation generally stops future subscription renewals. Unless otherwise stated in the applicable plan or agreed by us, cancellation does not automatically result in a refund of amounts already paid.
Unless otherwise specified, when a subscription is cancelled, the customer may continue to access the subscribed features until the end of the current paid subscription period.
After the subscription period expires, access to paid features may be restricted, suspended, or discontinued.
Cancelling a subscription does not automatically entitle the customer to a refund for the unused portion of the subscription period.
Refund requests, where applicable, will be handled in accordance with our Refund Policy.
Where a free trial is offered, customers may discontinue use of the Service during the applicable trial period. Trial availability, duration, features, and eligibility may vary.
We reserve the right to modify, limit, suspend, or discontinue free trial offers at any time, subject to applicable law.
If a subscription payment fails or remains unpaid, we may restrict, suspend, or terminate access to paid features after providing appropriate notice, where applicable.
Customers remain responsible for outstanding charges incurred before termination.
We may suspend or terminate a customer's account or subscription if the customer:
Customers are responsible for exporting or downloading any data they require before their subscription expires or their account is terminated.
Following cancellation or termination, customer data may remain stored for a limited period for operational, security, backup, legal, or compliance purposes before being deleted or anonymized in accordance with our applicable data retention practices.
Where available, a cancelled account may be reactivated by purchasing or renewing an applicable subscription. Reactivation may be subject to the availability of the account, data, features, and applicable commercial terms.
We may introduce, modify, replace, or discontinue subscription plans, features, pricing, or service limits from time to time. Changes to an existing subscription will be handled in accordance with applicable commercial terms and legal requirements.
Where implementation, customization, data migration, training, onboarding, consultation, or other professional services are purchased separately, cancellation and refund terms for those services may be governed by the applicable agreement or order.
If you have questions regarding cancellation, subscription renewal, or account termination, please contact us:
